FAQ

Frequently Asked Questions (FAQ)

1. Do you accept returns?
We accept returns within 14 days of delivery only if an item is damaged or the wrong size was sent due to our error.
Please note: All custom orders are final sale and cannot be returned or exchanged.
For return inquiries, email us at camrosecreations@gmail.com or use our Contact Us page.

2. Do you offer free shipping?
Yes! We provide free U.S. shipping on all orders over $100.
For international shipping questions or special delivery requests, contact us directly at camrosecreations@gmail.com.

3. Do you offer larger sizes?
Absolutely! We offer extended sizes including XXL, 2XL, and 3XL.
Please reach out via our Contact Us page or email us to check availability.

4. Can I request a custom design?
Yes! We love bringing your ideas to life. To get started, visit our Custom Orders page to submit your request.

5. Do you offer live services for events?
Yes, we offer both Live Embroidery and Live Laser Engraving for events such as weddings, pop-ups, and corporate functions.

6. I’m an artist. Can we collaborate?
We’re always open to creative collaborations!
Visit our Artist Inquiry page to tell us more about your work and how you’d like to collaborate.

7. Can I become an affiliate?
Yes! Join our Affiliate Program and earn commission by promoting and selling our products.
Apply now via our Become an Affiliate link.

8. Do you work with businesses?
Yes, we proudly work with both Business-to-Consumer (B2C) and Business-to-Business (B2B) clients.
Whether you're looking for branded merchandise, corporate gifts, or event services — we’ve got you covered.

9. Do you run giveaways?
We host social media and event giveaways throughout the year.
If you’re selected as a winner, we will contact you directly. Follow us on social media so you don’t miss out!

10. How long does shipping take for handmade items?
All of our products are tailored and handmade, which means each piece is crafted with care and attention to detail.
Please allow up to 2 weeks for processing and shipping, depending on the complexity of customization.
We appreciate your patience and support for handcrafted work!

11. Can I customize designs across different products?
Yes! We offer flexible interchangeable customization.
Any design you see on our website can be applied to hoodies, t-shirts, crewnecks, and more — with your choice of product style and color.
Please note: Prices may vary depending on the product type, size, and customization details.
To get started, visit our Custom Orders page or email us at camrosecreations@gmail.com.

12. Still have questions?
Feel free to reach out at camrosecreations@gmail.com or through our Contact Us page — we’re happy to help!